Contact JCPenney Credit Services
by phone:
For U.S. cardholders, call 1-800-527-4403 for internet support (or 011-800-527-4403 for residents of Mexico) and 1-800-542-0800 for general inquiries, during the following hours of operation:
HOURS OF OPERATION
Monday – Friday 7:00 am – 12:00 am eastern time
Saturday – Sunday 9:00 am – 12:00 am eastern time
For cardholders in Puerto Rico and the U.S. Virgin Islands, please call 1-800-981-8400 during the following hours of operation:
Monday – Friday 7:00 am – 12:00 am eastern time
Saturday – Sunday 9:00 am – 12:00 am eastern time
CONTACT CUSTOMER SERVICE
by mail:
JCPenney Credit Services
customer service C/O SYNCB
P.O. Box 965009
Orlando, FL 32896-5009
JCPenney Credit Services (outside US)
customer service C/O SYNCB
P.O. Box 364788
San Juan, PR 00936-4788
online:
Visit JCPenney Online Credit Center for the following or login online:
- Notify them of a payment you recently sent or will soon send.
- Request an additional card.
- Request a statement.
- View purchase details.
- Make a payment.
- Request a replacement card.
- Update your personal account information.
- Download your account activity.
- Record your privacy preference.
Apply Now for a JC Penney Credit Card if you are not already a Cardmember.
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