Protection & Security

As a Sears cardmember, you can automatically use the free services of Citi Identity Theft Solutions, Citi’s team of Identity Theft Solutions specialists will provide personal support and assistance through the process of re-establishing your credit. And you won’t be held liable for unauthorized purchases made on your Sears card.


Here’s what a Citi Identity Theft Solution Specialist will do for you:
Work with you to contact the TransUnion credit bureau who will review your credit report and apply an extended Fraud Alert to your file (which will be transmitted electronically to the other two credit reporting agencies).
Monitor your TransUnion credit bureau report until your case is closed.
Advise you on how to complete a police report and other government forms that may be required.
Help you identify any other compromised accounts and assist you in contacting those creditors.
Keep in touch with you about the status of your case until it is closed.

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